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Frequently Asked Questions

FAQ Categories

General Company Information

Information on QCADVISOR background, certifications, services, industry focus, inspection processes, integrity measures, and operational practices.

Product Inspections

The types, processes, standards, customization, and outcomes of product inspections, including how defects, reports, timelines, and compliance with international requirements are handled.

Factory Audits

Purpose, types, procedures, and outcomes of factory audits, including compliance checks, supplier reliability, corrective actions, reporting, and certification support both in China and internationally.

Quality Control Processes

How quality control processes are managed, including inspector qualifications and training, use of technology, real-time updates, handling disputes, ensuring objectivity, and verifying product details such as defects, packaging, labeling, raw materials, and colors.

Pricing and Costs

Clarifying pricing and payment details for inspections and audits, including costs, discounts, package deals, hidden fees, quotes, invoicing, travel charges, and re-inspection policies.

Lead Times and Scheduling

Scheduling and timing for inspections and audits, including advance notice, duration, urgent or delayed requests, weekend or holiday availability, time zone coordination, reporting speed, and options for expedited services.

Reporting and Documentation

What’s included in QCADVISOR’s detailed inspection reports, how they can be customized, securely accessed, shared, and reviewed for accuracy and improvement.

Client Support and Communication

How QCADVISOR supports clients through dedicated account management, 24/7 communication, and ongoing assistance across global time zones, ensuring smooth coordination, timely feedback, and efficient handling of QC-related inquiries.

Industry-Specific Questions

Learn about QCADVISOR’s industry expertise, which product categories we can inspect and how we ensure compliance with specific standards and retailer requirements.

Booking Platform & Process

How to use QCADVISOR’s online booking platform, covering everything from creating projects and scheduling inspections to managing suppliers, adding team members, tracking orders, and accessing reports and QC resources.