Quality Control Processes

We use standardized internal checklists, AQL sampling procedures, and defined workflows to ensure consistency. Our team is regularly trained and follows clear SOPs. For repeat orders, we refer to previous inspection reports to maintain continuity.

Our inspectors are experienced professionals with strong technical backgrounds in the product categories they inspect. Many have degrees in engineering, quality, or manufacturing fields, and undergo rigorous onboarding before conducting inspections.

All inspectors go through initial training, followed by regular on-the-job refreshers. Training includes:

• AQL procedures
• Our internal standards
• Softlines and hardlines-specific protocols
• Client-specific requirements and case studies

  We also conduct periodic performance evaluations and field audits.

Yes! 🖥️ We use our own inspection platform and other platforms, mainly QARMA, accessed via tablets or mobile devices. This allows our team to:

• Input findings directly into the report
• Upload photos and videos on-site
• Follow dynamic checklists tailored to each order

Yes, we can provide

real-time updates

via messaging or email if requested.

Whether it’s a quick status update, a clarification, or an urgent issue, our inspectors can contact your team or our coordination staff instantly.

We remain neutral and factual. All findings are documented with photos, videos, and defect descriptions and must be signed by the supplier representative before our inspector leaves the factory. If there’s a disagreement, we refer to the report and align with the client on how to proceed.

We can also arrange follow-up inspections if needed.

Absolutely! Just let us know the issues you’ve had — we will highlight them in the checklist and instruct the inspector to pay special attention to those points.

This helps prevent repeat problems and ensures we’re focused on what matters to you.

We operate as an independent third-party and never accept incentives from suppliers.

Our inspectors follow strict ethical guidelines, and we assign staff from different regions when needed to avoid potential conflicts of interest. Our reports are based solely on factual findings.

Yes, of course. We check:

• Product labels
• Barcodes and stickers
• Packaging method and condition
• Shipping marks and compliance with your packaging guidelines

  Just share your requirements, and we’ll include them in the checklist.

Yes! Our  Pre-Production Qualification (PPQ) service is designed for that.

We verify:

• The quality and type of raw materials
• Components, trims, and packaging
• Supplier readiness and production planning

  It’s a great way to prevent problems before manufacturing begins.

You can share:

• Pantone codes
• Color swatches
• Reference samples
• Product photos or specification sheets

  Our inspectors will use these references on-site to visually compare and report any deviations.