Who will be our main point of contact at your company?
- A dedicated Supervisor for all operations and technical matters
- An Account Manager for general support — usually based in your time zone for smoother communication
How do you handle communication with clients in different time zones?
Can we contact the inspector directly during the inspection?
📹 We can organize a video call during the inspection if needed — just keep in mind that not all inspectors speak fluent English, so the Supervisor remains the best point of contact.
Do you offer 24/7 customer support?
You can reach us 24/7 via chat, WhatsApp, or email for any urgent inquiries. We’re always here to help.
How do you handle client feedback or complaints?
Client feedback is important to us.
Please email us anytime at customercare@qcadvisor.com, and our Customer Service Team will follow up promptly.
Can you provide updates on the status of our inspections or audits?
- Yes — you can track inspection status anytime through your account on our platform:
Do you offer training or guidance for our team on QC processes?
Can you help us understand local regulations or standards in China?
Absolutely!
Our China-based team can review and help you interpret local regulations or product standards. Just share what you need assistance with.
Do you provide ongoing support after the inspection or audit is completed?
Yes — if it’s related to the scope of the inspection or audit, we’re here to support you even after the service is completed.
Can you assist with resolving disputes with suppliers?
While we can offer general advice to help avoid disputes, we do not provide legal support.
For contract or legal matters, we recommend consulting a qualified law firm.